Description based on the Specified Commercial Transactions Act
Seller
CENE Co., Ltd.
Management Manager
Hirai Satoshi
address
〒150-8512
Sakuragaoka-cho, Shibuya-ku, Tokyo26-1Cerulean Tower15Floor
inquiry
*Please contact usHerePlease. Please refrain from contacting your email address directly.
https://cene.tokyo/pages/contact-us
telephone number
03-5456-5978
URL
https://cene.tokyo/
Necessary fees other than products
Shipping fee (when purchasing the gift box), consumption tax, and payment fee
How to order
To order, click "CENE Official Online Store ” is accepted.
Please note that we do not accept orders over the phone.
We do not accept shipping overseas. We only accept domestic shipping.
After completing the purchase process, we will send you an email confirming your order details (automatically sent).
*Please confirm and save until the transaction is completed.
*Delivery notes and invoices are not included in the same package. Thank you for your understanding.
payment method
・Credit card payment
・Rakuten Pay (SB Payment)
・Convenience store payment (KOMOJU) *Advance payment
・Smartphone payment (KOMOJU) *PayPay / LINE Pay / Merpay / ApplePay
・Carrier payment (GMO Epsilon) *docomo / au / softbank
・au Pay
Payment deadline
Credit card payment / Rakuten Pay / Smartphone payment(KOMOJU)/Carrier payment/au Pay
The debit will be processed upon completion of your order.
For detailed payment details, please contact your company directly.
Convenience store payment (KOMOJU) *Payment fee: 190 yen
Please make payment within 3 days of your order.
After we confirm your payment, we will ship your order within two business days the next day.
*We do not ship on weekends and holidays.
Delivery time
As a general rule, products will be shipped on business days within the next business day to two business days from the date of payment. (Excluding pre-orders and waiting listings)
*Excluding Saturdays, Sundays and public holidays
*Depending on the order situation, it may take longer than usual.
*Delivery is limited to within Japan.
・Regular product
The shipping method is Yamato Transport's Nekoposu. (Free shipping)
*As Nekopos will be delivered to your mailbox, we cannot accept requests for delivery dates and times.
・When purchasing a gift box
The delivery method is Yamato Transport's courier service.For customers who purchase gift boxes, the following shipping fees will be incurred separately. (tax included)
Kanto, Koshinetsu, Hokuriku, Chubu... 550 yen
Tohoku, Kansai...600 yen
China...750 yen
Hokkaido, Kyushu...900 yen
Okinawa...1,400 yen
It is expected that the delivery area for the product to take 2 to 5 days after sending the delivery completion email, although it will vary depending on the delivery area. We cannot accept requests for date and time specifications, so after the product has been shipped, please set it yourself using the inquiry number on the Yamato Transport website.
Please check the inquiry number from the URL below for the delivery status, as stated in the shipping completion email.
Yamato Transport Delivery StatusHere
Returns and Exchanges
Please note that our shop's products are hygienic products that come into contact with the skin directly, so we do not accept returns or exchanges for reasons other than defective or incorrect delivery (including those due to customer convenience). If the product is defective or incorrectly delivered, please contact us within 7 days using the inquiry form. After we contact you, we will explain how to return, refund, or exchange your product. In this case, we will cover the return shipping costs and the shipping costs in the case of exchanges.
Regarding cancellations
Once your order has been completed, we will not accept any cancellations due to customer convenience. Thank you for your understanding. (Includes order details, sizes, etc.)