inquiry
About customer support opening hours
We accept inquiries 24 hours a day.
Normally, replies will be made after the next business day after the reception date.
Opening hours: Weekdays 10:00-18:00
Please note that we cannot accommodate requests outside of business hours, such as weekends and holidays.
Notes▼
We do not respond to telephone inquiries.
We apologize for any inconvenience, but please contact us using the inquiry form.
Please note that we cannot accept cancellations or changes to the contents (product changes, color, ring size changes, etc.) after an order is placed due to customer convenience or after the product has been received. Please check the contents before completing your order.
For user guide, shipping fees, payment fees, etc., click here
Information and usage guide based on the Specified Commercial Transactions Act
Due to traffic restrictions due to bad weather and natural disasters and delays in ferries and railways, the following effects have occurred in some areas. For areas covered, please check the Yamato Transport website below.
Yamato Transport
"Regarding the collection and delivery of parcels and delivery centers"
Before making an inquiry, please be sure to check the "Frequently Asked Enquiries" section on the page below to see if there is any relevant inquiry.
For inquiries after placing an order, we will identify your order information.Please be sure to write this in the information when placing your order and then use the information provided by the person in question.Please contact us.
For inquiries regarding orders other than the official online store (CENE STORE, mail order mall), please include your respective order number, reservation number (store), and information about the eligible products.